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Opal Complete Office


We understand that businesses need to be flexible and are always on the move, so we’ve introduced a package that has everything you need to keep you connected by phone, email and via the Internet no matter where you are, whilst fixing your costs to help your cash flow.

£55.45 a month

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    What you get with Opal Office Broadband

    Up to 24Mbps* business broadband

    For just £10 a month with line rental at £13.45 a month get the fastest download speed your line can take and up to 1Mbps upload speed, allowing your business to work faster and smarter.

    Line Rental only £13.45 per month

    Switch your line rental to Opal and pay just £13.45 per month, compared to £14.45 from BT.

    Calls with Opal

    Taking this Broadband package means you also get your calls from Opal.  Our Standard Call Charges are as follows:

    Peak (Mon-Fri 9am-5pm) - 2p/min
    Off-Peak (Mon-Fri 5pm-9am & all weekend) - 2p/min
    Landline Connection Fee - 2p
    Mobile - 9.95p/min
    3 Network - 15.95p/min
    Mobile Connection Fee - 5p
    International (from) - 2.4p/min

    Add unlimited calls packages from just £6 a month

    Unlimited peak time calls or unlimited off peak calls for just £6 a month.

    Free online security licence

    Keep your PC or laptop protected from online threats and enjoy complete, uncompromised security to ensures safe business with the latest virus protection from F-Secure.

    Free wireless router

    Access the internet from multiple PCs, laptops and mobile devices at any one time. Router is plug n’ play – super easy to install.

    Unlimited downloads**

    Benefit from unlimited downloads each month (subject to fair usage policy, see legal section).

    Additional benefits for users on our network

    Prioritised network traffic***

    Make sure your broadband service doesn't slow down at peak times with prioritised business network traffic over residential users.

    1 x Static IP address

    Available upon request.  Perfect for businesses wanting to set up their own email server or website.

    Terms & Conditions

    * - Broadband speed up to 24Mbps is subject to line test and factors including, but not limited to, local availability and distance from the exchange.
    ** - Broadband usage is unlimited based on a fair usage policy.
    *** - data sent and received via your broadband connection is given priority over our standard broadband traffic at key points in the Opal network.

    This package is only available to customers signing a 24 month contract on the selected Vodafone Total Business tariff and Opal Office Broadband and is subject to a one-off connection charge of £150 payable before despatch of the mobile handset with a bill credit to the customer of £37.50 in month 13. The multi-product discount can only be applied at POS and both mobile and fixed line products must be purchased together. Should the mobile contract be cancelled for any reason the cost of the remaining services will be increased to full price. One Free handset per customer, sharer handsets cannot be added to this package. Unlimited landline calls to 01, 02. 03 numbers only. Where upfront payment isn't taken then £150 will be debited on the first fixed-line bill and if payment is then met the handset will be despatched. If payment is defaulted the customer will remain liable for the full fixed-line contractual term. If the contract is terminated within the minimum term, charges may apply. This offer cannot be used in conjunction with any other offer. Opal reserve the right to withdraw this promotion at any time and the offer is subject to availability. Offer subject to status and acceptance. All prices shown exclude VAT. Fair usage policy applies. Full terms and conditions apply – visit www.opal.co.uk/legal for details.

    What the Mobile package includes

    We know all businesses need to be contactable on the move. That’s why our Opal Office Complete package includes a great mobile offering within your monthly cost. Our mobile package includes

    • BlackBerry 8520 handset
    • Unlimited landline calls from your handset*
    • 300 anytime/any network minutes
    • 500MB Internet and Data (email)
    • 50 Texts

    Terms & Conditions

    * - Broadband speed up to 24Mbps is subject to line test and factors including, but not limited to, local availability and distance from the exchange.
    ** - Broadband usage is unlimited based on a fair usage policy.
    *** - data sent and received via your broadband connection is given priority over our standard broadband traffic at key points in the Opal network.

    This package is only available to customers signing a 24 month contract on the selected Vodafone Total Business tariff and Opal Office Broadband and is subject to a one-off connection charge of £150 payable before despatch of the mobile handset with a bill credit to the customer of £37.50 in month 13. The multi-product discount can only be applied at POS and both mobile and fixed line products must be purchased together. Should the mobile contract be cancelled for any reason the cost of the remaining services will be increased to full price. One Free handset per customer, sharer handsets cannot be added to this package. Unlimited landline calls to 01, 02. 03 numbers only. Where upfront payment isn't taken then £150 will be debited on the first fixed-line bill and if payment is then met the handset will be despatched. If payment is defaulted the customer will remain liable for the full fixed-line contractual term. If the contract is terminated within the minimum term, charges may apply. This offer cannot be used in conjunction with any other offer. Opal reserve the right to withdraw this promotion at any time and the offer is subject to availability. Offer subject to status and acceptance. All prices shown exclude VAT. Fair usage policy applies. Full terms and conditions apply – visit www.opal.co.uk/legal for details.

    Unlimited calls, an online platform and an 0800 number

    Peak and Off-Peak Builder

    Manage the cost of your calls and keep in contact with your customers and suppliers without having to worry about additional and varying call costs; Our inclusive Peak and Off Peak Builder gives you access to unlimited* anytime landline calls to 01, 02, 03 & 0870 numbers.

    Online Builder

    We understand that having your business online in today’s competitive marketplace is crucial to success. With our Online Builder you have a choice of tools at your fingertips to make the internet work for you:

    • Choose your own business domain name
    • 20 x Email accounts (@yourbusinessname.co.uk)
    • 1GB Web Storage
    • Easy Website and Blog Builder Tool
    • Design and send up to 50 e shots a month

    0800 number

    Stay one step ahead of the competition by encouraging your customers to ring your business for free with an 0800 number – it will give your business a national feel and you don’t have to change your existing number.

    Terms & Conditions

    * - Broadband speed up to 24Mbps is subject to line test and factors including, but not limited to, local availability and distance from the exchange.
    ** - Broadband usage is unlimited based on a fair usage policy.
    *** - data sent and received via your broadband connection is given priority over our standard broadband traffic at key points in the Opal network.

    This package is only available to customers signing a 24 month contract on the selected Vodafone Total Business tariff and Opal Office Broadband and is subject to a one-off connection charge of £150 payable before despatch of the mobile handset with a bill credit to the customer of £37.50 in month 13. The multi-product discount can only be applied at POS and both mobile and fixed line products must be purchased together. Should the mobile contract be cancelled for any reason the cost of the remaining services will be increased to full price. One Free handset per customer, sharer handsets cannot be added to this package. Unlimited landline calls to 01, 02. 03 numbers only. Where upfront payment isn't taken then £150 will be debited on the first fixed-line bill and if payment is then met the handset will be despatched. If payment is defaulted the customer will remain liable for the full fixed-line contractual term. If the contract is terminated within the minimum term, charges may apply. This offer cannot be used in conjunction with any other offer. Opal reserve the right to withdraw this promotion at any time and the offer is subject to availability. Offer subject to status and acceptance. All prices shown exclude VAT. Fair usage policy applies. Full terms and conditions apply – visit www.opal.co.uk/legal for details.

    Benefit from the flexibility of a dedicated business line

    Whether you need a dedicated line for a fax service or want to expand your customer services capacity with a separate line, we strive to make the process as easy as possible for you.

    The Opal Office Complete package includes FREE line install (worth £99).

    Terms & Conditions

    * - Broadband speed up to 24Mbps is subject to line test and factors including, but not limited to, local availability and distance from the exchange.
    ** - Broadband usage is unlimited based on a fair usage policy.
    *** - data sent and received via your broadband connection is given priority over our standard broadband traffic at key points in the Opal network.

    This package is only available to customers signing a 24 month contract on the selected Vodafone Total Business tariff and Opal Office Broadband and is subject to a one-off connection charge of £150 payable before despatch of the mobile handset with a bill credit to the customer of £37.50 in month 13. The multi-product discount can only be applied at POS and both mobile and fixed line products must be purchased together. Should the mobile contract be cancelled for any reason the cost of the remaining services will be increased to full price. One Free handset per customer, sharer handsets cannot be added to this package. Unlimited landline calls to 01, 02. 03 numbers only. Where upfront payment isn't taken then £150 will be debited on the first fixed-line bill and if payment is then met the handset will be despatched. If payment is defaulted the customer will remain liable for the full fixed-line contractual term. If the contract is terminated within the minimum term, charges may apply. This offer cannot be used in conjunction with any other offer. Opal reserve the right to withdraw this promotion at any time and the offer is subject to availability. Offer subject to status and acceptance. All prices shown exclude VAT. Fair usage policy applies. Full terms and conditions apply – visit www.opal.co.uk/legal for details.

    How do I get it?

    Signing up with Opal

    To take advantage of our network, you'll need to move your existing line rental across to us. You’ll then receive one simple bill each month to cover your line rental, calls and broadband.

    Switching is easy

    From when we receive your order, it will take around 15 days for us to transfer your broadband service. We’ll take care of everything for you - including contacting your old broadband supplier - so you won't need to do a thing.

    We will confirm the exact day of your switchover, where you will experience a short period of downtime: this could be up to 20 minutes for making calls and up to 4 hours for receiving calls and using broadband.

    To find out more about our broadband switching process, please call one of our specialists or contact us on  0800 458 4581

    Simple to install

    Setting up your Opal Office Broadband internet connection couldn't be easier. Your welcome pack includes step-by-step instructions on how to install your router, security software and get online.

    Some Frequently asked questions...

    How long will it take to switch to Opal Office Broadband?

    After choosing your broadband package you can expect your complete service to 'go live' within 2 weeks.

    Will there be any 'downtime' when I join Opal?

    You should experience little or no downtime during the switchover. We will keep you up to date with the latest progress and let you know when you're going to be offline. This shouldn't be more than a couple of hours on the day of the switchover.

    What happens if I currently have broadband with a cable provider?

    We can only provide broadband to customers who have a non-cable landline and number. If you currently have broadband with a cable provider, then you can have a new line installed by a BT engineer through Opal.

    Will my line rental switch to Opal?

    We have call plans that enable you to either switch your line rental to Opal or keep it with BT. We charge the less than BT for line rental, and you'll only get one bill each month. Once your line is active with Opal, we will bill you for both your line rental and calls. BT will then send you a credit for any unused line rental you've already paid for. We will take responsibility for your line although we still use experienced BT engineers for any faults.

    Can I get broadband in my area?

    A very high percentage of businesses can get broadband. However if your BT telephone exchange can't provide it, or if you live too far away from your exchange, you may be one of the few people who can't get it. Our network can provide around 60% of businesses with Opal Office Broadband with the remainder taking one of our alternative broadband packages available outside of our network area.

    What happens if I am still in contract with another provider?

    You will probably be charged a cancellation fee by your current provider for leaving your contract. You might decide to leave regardless, as the cost of this fee will be quickly offset by the savings on our broadband. Please consult the terms and conditions of your contract when leaving your current provider. Alternatively, you can decide to stay with your current provider and remain in the Opal broadband queue. Before the end of your contract, just contact us and give us your MAC code details and you will go live with Opal Office Broadband within weeks. Please bear in mind that we will contact you a few times by letter, email and phone to get your MAC code on time so that your broadband go-live date is not delayed. If you have decided to stay with your current provider and stay in the Opal Broadband queue, then please ignore these communications.

    I'm currently with another broadband provider, can I move to Opal?

    Most businesses with an existing broadband connection can transfer their service over to Opal. Select the product you would like on this website, and then enter your telephone number and postcode into the Availability Checker to confirm if you can get Opal broadband.

    I have an alarm system that uses my phone line. Can I join Opal?

    Most alarm systems are compatible with the Opal network. To check if Opal broadband will work on your line, please select the product you would like on this website, and then enter your telephone number and postcode into the Availability Checker. This will confirm if you can have Opal broadband on your line, and also what packages are available to you.

    I have Featureline on my line, can I join Opal?

    In most cases you can switch to Opal. As the provisioning process is a little more complicated and may take a little longer, we would ask you to call our sales team on the number at the top of this page.

    What do I need to join Opal?

    To check if you are within our network area, please select the product you would like on this website, and then enter your telephone number and postcode into the Availability Checker. If you decide to order Opal Office Broadband, you'll also need your bank or building society account number and sort code to set up your Direct Debit.

    Why Opal are right provider for you

    At Opal we understand the challenges modern businesses face and that every business is different. That’s why all of our solutions are designed to be flexible so they can support and enhance your business, whatever your needs.  Most importantly, we have the knowledge to give you expert advice.

    Our Service

    • We have over 15 years experience helping businesses throughout the UK
    • We work with over 200,000 small and medium sized businesses
    • Our dedicated team of over 800 UK specialists are here to help

    Our Network

    • We own the country’s biggest Next Generation Network so we can offer you the most advanced, reliable and reasonably priced services around
    • It’s tried and tested. We support over 2 billion voice minutes and over 4 million broadband connections a month
    • It’s an IP network which means it carries voice and data together, so whatever the future throws at your business, you’ll be ready

    Our Choice

    • With the best network around, we can offer you business grade services at a cost you can afford
    • You can create a solution to fit around your business with our choice of Builders, so you won’t pay for services you don’t need