Some Frequently asked questions...
How long will it take to switch to Opal Office Broadband?
After choosing your broadband package you can expect your complete service to 'go live' within 2 weeks.
Will there be any 'downtime' when I join Opal?
You should experience little or no downtime during the switchover. We will keep you up to date with the latest progress and let you know when you're going to be offline. This shouldn't be more than a couple of hours on the day of the switchover.
What happens if I currently have broadband with a cable provider?
We can only provide broadband to customers who have a non-cable landline and number. If you currently have broadband with a cable provider, then you can have a new line installed by a BT engineer through Opal.
Will my line rental switch to Opal?
We have call plans that enable you to either switch your line rental to Opal or keep it with BT. We charge the less than BT for line rental, and you'll only get one bill each month. Once your line is active with Opal, we will bill you for both your line rental and calls. BT will then send you a credit for any unused line rental you've already paid for. We will take responsibility for your line although we still use experienced BT engineers for any faults.
Can I get broadband in my area?
A very high percentage of businesses can get broadband. However if your BT telephone exchange can't provide it, or if you live too far away from your exchange, you may be one of the few people who can't get it. Our network can provide around 60% of businesses with Opal Office Broadband with the remainder taking one of our alternative broadband packages available outside of our network area.
What happens if I am still in contract with another provider?
You will probably be charged a cancellation fee by your current provider for leaving your contract. You might decide to leave regardless, as the cost of this fee will be quickly offset by the savings on our broadband. Please consult the terms and conditions of your contract when leaving your current provider. Alternatively, you can decide to stay with your current provider and remain in the Opal broadband queue. Before the end of your contract, just contact us and give us your MAC code details and you will go live with Opal Office Broadband within weeks. Please bear in mind that we will contact you a few times by letter, email and phone to get your MAC code on time so that your broadband go-live date is not delayed. If you have decided to stay with your current provider and stay in the Opal Broadband queue, then please ignore these communications.
I'm currently with another broadband provider, can I move to Opal?
Most businesses with an existing broadband connection can transfer their service over to Opal. Select the product you would like on this website, and then enter your telephone number and postcode into the Availability Checker to confirm if you can get Opal broadband.
I have an alarm system that uses my phone line. Can I join Opal?
Most alarm systems are compatible with the Opal network. To check if Opal broadband will work on your line, please select the product you would like on this website, and then enter your telephone number and postcode into the Availability Checker. This will confirm if you can have Opal broadband on your line, and also what packages are available to you.
I have Featureline on my line, can I join Opal?
In most cases you can switch to Opal. As the provisioning process is a little more complicated and may take a little longer, we would ask you to call our sales team on the number at the top of this page.
What do I need to join Opal?
To check if you are within our network area, please select the product you would like on this website, and then enter your telephone number and postcode into the Availability Checker. If you decide to order Opal Office Broadband, you'll also need your bank or building society account number and sort code to set up your Direct Debit.