Dialler

Improve your outbound campaign results and reduce capex with our flexible, scalable hosted dialling solution. It automatically dials numbers so your agents don't need to look them up or enter them into a keypad. This allows your call centre team to focus on building relationships with your customers and generating revenue for your business.

Ideal if...

• You want to maximise the productivity of call handling and your call centre team.
• You need to plan, execute and monitor multiple campaigns.
• You need the tools to communicate with your customers better.
• You have employees who work from home or you are a multi site business.
• You want to remove the costs of running your own on site equipment.

Freedom: a phone line and a PC with internet access is all you need to create a virtual call centre anywhere.

Save money: no upfront capital costs and no ongoing maintenance costs.

Responsive: prove the success of your campaigns and manage agent capacity. Instantly available reporting on activity, performance and results.

Scalable: use up to 20 data lists of up to 500,000 records per list per campaign, across multiple teams.

Compliant: meets Ofcom’s guidelines for automated dialling.

Flexible: different dialling modes for different call types:

• Preview dialling shows customer details on screen, for a more personalised contact.
• Progressive dialling shows on screen information as the call is placed. Ideal for upselling and cross selling campaigns.
• Predictive dialling gets the highest productivity by processing the greatest number of calls. It monitors speed and length of calls and then intuitively dials the next call.
  

Our dialler is ideal for helping you:

• Manage new customer welcome calls to ensure that initial purchase is satisfactory and encourage both repeat and up-sell business.
• Maximise time sensitive sales opportunities; for example, airlines ensuring seats are filled and garages ensuring that car service staff are fully occupied.
• Maximise operational efficiency via service and delivery confirmation calls; for example, ensuring consumers are available for visits by service engineers and mail order deliveries.
• Confirm repeat orders to reduce errors and create up-sell opportunities; for example, food and drink distributors contacting retail outlets.
• Contract renewal in environments with a predictable product or service life such as car and household insurance, end of loan period and car replacement.