Systems maintenance

Your telephone system is crucial to your business, providing an essential link between you and your customers, suppliers and partners. To keep your system in full working order, we offer flexible technical support and maintenance plans.

Ideal if…

• You need UK wide assistance to support multiple locations.
• You have more than one telephone system and want to consolidate your maintenance support.
• You need a reliable but cost effective service.
• You want guaranteed SLAs so you can be confident in the quality of service you will receive.

Flexible: choose from a range of technical support and phone system maintenance plans to suit your business.

All encompassing: we cover all types of telephone systems from a wide range of manufacturers, including Nortel, Mitel, Samsung, Avaya and many more.

Expert: our technicians are manufacturer trained and work to BSI standards.

Nationwide: we operate across the UK and aim to deploy the same team of engineers to your premises whenever you need assistance.

Remote access: if your phone system has the capability, we can reconfigure and test it for faults remotely. Troubleshooting operations by remote diagnostics can be completed while your system is in operation, leading to quick results with minimal disruption to your business or customers.

Out of hours support: should an emergency arise that isn’t covered by your support plan, we can provide out of hours support for a small additional charge.

Here are some typical examples of how businesses can benefit from telephone system maintenance:

1. A customer has a large estate with various systems maintained by various suppliers and wants to consolidate to one supplier to make it easier to manage.This can be difficult as many maintenance companies often specialise in just a few telephone systems. However, at Opal we cover over 95% of the UK’s base system types. This means we can take your estate and maintain all your systems, providing savings and giving you the benefit of one bill and one contact for all their communication solutions.
2. Due to the current economic climate, a customer needs to save money and cut costs but still wants a good, reliable service. We can provide a significant saving (up to 30%) without sacrificing valuable high levels of service.
3. A customer wishes to change from their current provider as their service is poor.
   By switching to Opal you can benefit from great service as well as savings. Our service is supported by SLAs, so you can be confident you’ll receive the level of service you need.