Call recording

If you are making contact with your customers over the phone, a call recording on which you can rely is invaluable whether it is to help keep you compliant or simply for training and quality control purposes.

Ideal if…

• You need to maintain and monitor the efficiency and quality of your calls.
• You need to reduce the legal risks to your company.
• You need to meet compliance standards such as those set by the FSA.

Easy to use: some of the simplest call recorders on the market to operate, allowing you to easily search for calls by date, time, duration, extension, agent, caller ID and dialled number.

Real time: you can listen to and record both sides of live conversations.

Cost effective: once you’ve paid for your hardware, you don’t pay to record or retrieve call information.

Secure: recorded data is automatically backed up, so it is safe and secure.

Storage: you can store your recordings indefinitely on your network or on a DVD.

Quality: call recordings are of the highest quality, to ensure that all information is captured.

Insight: gain an insight into the entire caller experience from the moment a call is placed in the queue.

Reporting: analyse call patterns and understand call trends (based on recorded call traffic).